Refund policy

### Return & Refund Policy

Thank you for shopping with The Daily Paw. We want you to be completely satisfied with your purchase. Because we partner with global fulfillment centers to offer competitive pricing, our return process is highly streamlined. Please read our policy below carefully before requesting a return.

#### 1. 7-Day Return Window
You have exactly **7 days** from the date your package is delivered to request a return. Requests received after this 7-day window will unfortunately not be accepted. 

#### 2. Return Eligibility & Condition
To qualify for a return and refund, your item must meet the following criteria:
* It must be completely unused, unwashed, and in the same condition that you received it.
* It must be in its original, undamaged product packaging with all tags still attached.
* It must not be a customized, personalized, or final sale item.

#### 3. Return Shipping & Address Rules
* **Change of Mind:** If you are returning an item due to a change of mind, ordering the wrong size, or no longer wanting it, you (the customer) are responsible for paying all return shipping costs. 
* **Do Not Return to the Package Address:** Never mail your purchase back to the sender address listed on your package box. Our global warehouses will reject unauthorized packages. 
* **How to Get the Address:** You must email us first at info@thedailypaw.shop to request a return. We will provide you with the correct, designated regional warehouse address and a Return Authorization Number.
* **Tracking:** We highly recommend using a trackable shipping service. We cannot guarantee or process refunds for items lost in transit.

#### 4. Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or if you received the incorrect product, we will issue a replacement or refund for you. 
* You must report the issue within **5 days** of delivery.
* You must email info@thedailypaw.shop with your order number and clear photo or video proof showing the defect, damage, or wrong item.
* Once verified by our quality control team, we will process a replacement or a full refund. You do not need to ship damaged items back to us.

#### 5. Refund Processing Time
Once the designated fulfillment warehouse receives and inspects your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed automatically back to your original payment method within 5–7 business days. Please note that original shipping costs are non-refundable.